RETURN POLICY

RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

We offer returns or refunds for arriving damaged or defective items. Damages caused by improper operation, overused abrasion and disassembling the product are excluded from our warranty terms. If you're experiencing the defects, please email our Customer Support at woocidy20210504@163.com

We offer a 30-day no risk money-back guarantee and 45 days manufacturer warranty.Refunds and replacements for damaged or defective products within 30 days of delivery date. If you believe your product has a manufacturing defect, please email us at woocidy20210504@163.com (Tip: Please include a photo of the defective product, order number and a short description, this will expedite the process.) Deadline to get a refund For usually within 7 days. Refunds and replacements for damaged or defected products within 30 days after the delivered date. If you feel your product has a manufacturing defect, please email us via woocidy20210504@163.com(Tips: Please attach photos, order number and a short description of the defective products which will accelerate the process.) The period for getting a refund is usually within 7 days.


Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. (Except for customized products) It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have n’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at helpcenter@sannmei.com
Please contact our Customer helpcenter@sannmei.com or woocidy20210504@163.com to get the return address.
Our refund receiving address:Guangzhou, Baiyunqu Renhezhen Helong6lu Fuhehuayuan Cainiaoyizhan,Guangdong Province, China.
Recipient: Mr. Wu
Mobile number: + 8618608117086
Postcode: 510450
email: woocidy20210504@163.com