SHIPPING & RETURNS
- Free Shipping Over $99
- 4 ~14 days fast delivery ( USA, Canada, Australia, The United Kingdom, France, Germany, Spain, Italy )
- 5 ~16 days delivery for other European countries
- 7~ 20 days delivery for the rest of the countries
- 100% discreet packaging (There would be a normal box outside our packaging.Neither company name nor product name would be seen on the box, So, you don’t need to worry)
Due to the impact of the COVID-19, the shipping may be delayed. However,we will do our best efforts to deliver the package safely and quickly.If you have any questions during this period, please contact us at [email protected].
The shipment will be arranged within 36 hours after the order has been placed. As soon as the Logistic company provides us the tracking number, SANMEI will provide it to you via email. (usually takes 48-72 hours)
Returns & Warranty：
We offer returns or refunds for arriving damaged or defective items. Damages caused by improper operation, overused abrasion and disassembling the product are excluded from our warranty terms. If you're experiencing the defects, please email our Customer Support at [email protected]
We offer a 30-day no risk money-back guarantee and 45 days manufacturer warranty. Refunds and replacements for damaged or defected products within 30 days after the delivered date. If you feel your product has a manufacturing defect, please email us via [email protected](Tips: Please attach photos, order number and a short description of the defective products which will accelerate the process.) The period for getting a refund is usually within 7 days.